Anna Bolbasova, art portfolio website
Privacy Policy
Last updated: February 2026
1. Introduction
Welcome to Anna Bolbasova website, the art portfolio and online presence of Hanna Balbasava, an independent artist based in Ferrel, Portugal.
This Privacy Policy explains how I collect, use, store, and protect your personal data when you visit my website at annabolbasova.com or interact with me in connection with my artistic practice, including purchases, commissions, and collaborations.
I am committed to ensuring that your privacy is protected and that I comply with the General Data Protection Regulation (GDPR) and applicable Portuguese and European Union data protection laws.
Data Controller: Hanna Balbasava
Location: Ferrel, Portugal
Email: info@annabolbasova.com
Website: annabolbasova.com
2. What Data We Collect
I may collect and process the following personal data:
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Full name
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Email address
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Phone number
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Country of residence
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Shipping and billing address (for purchases and commissions)
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Payment information (processed securely by third-party payment providers)
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Messages and communications you send me
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Website usage data (via cookies and analytics)
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Feedback, survey responses, and other voluntary information you provide
3. How We Collect Your Data
I collect your data when you:
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Fill in the contact form on my website
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Place an order for any of my artworks, prints, or decorative pieces
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Enquire about or commission an artwork
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Sign up for my newsletter or mailing list
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Voluntarily complete a survey or provide feedback via email
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Use or view my website via your browser's cookies
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Contact me directly via email or social media
4. How We Use Your Data
I collect and use your data so that I can:
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Respond to your enquiries, commissions, and collaboration requests
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Process your orders and manage your purchases
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Arrange delivery of artworks and decorative pieces
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Send you updates about new artworks, exhibitions, and events (only with your consent)
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Share special offers or news that may be of interest to you (only with your consent)
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Improve my website and understand how visitors use it
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Comply with legal obligations
When processing orders, I may share relevant data with payment processors and shipping providers to complete your purchase securely and prevent fraudulent transactions.
5. Legal Basis for Processing
I process your personal data on the following legal grounds:
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Contractual necessity — to fulfil orders and commission agreements
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Legitimate interests — to respond to enquiries and improve my services
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Consent — for marketing emails and newsletters (you can withdraw consent at any time)
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Legal obligation — to comply with applicable laws and regulations
6. How We Store Your Data
I store your personal data securely through my website at annabolbasova.com. I take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
I will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:
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Contact form enquiries — retained for up to 2 years
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Order and purchase records — retained for up to 7 years (legal requirement)
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Newsletter subscriptions — retained until you unsubscribe
7. Sharing Your Data
I do not sell, trade, or rent your personal data to third parties. I may share your data only in the following limited circumstances:
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Payment processors (e.g. Stripe, PayPal) — to process transactions securely
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Shipping providers — to deliver your order
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Email service providers — to send newsletters (only if you have consented)
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Legal authorities — if required by law or to protect my rights
All third-party providers are required to handle your data in compliance with GDPR.
8. Your Data Protection Rights
Under GDPR, you are entitled to the following rights regarding your personal data:
The Right to Access
You have the right to request copies of your personal data. I may charge a small administrative fee for this service.
The Right to Rectification
You have the right to request correction of any inaccurate information, or completion of any incomplete information I hold about you.
The Right to Erasure
You have the right to request deletion of your personal data, under certain conditions ("the right to be forgotten").
The Right to Restrict Processing
You have the right to request that I restrict the processing of your personal data, under certain conditions.
The Right to Object to Processing
You have the right to object to my processing of your personal data, under certain conditions, including for direct marketing purposes.
The Right to Data Portability
You have the right to request that I transfer your data to another organisation, or directly to you, under certain conditions.
The Right to Withdraw Consent
Where processing is based on your consent (e.g. newsletter), you have the right to withdraw consent at any time without affecting the lawfulness of prior processing.
If you make a request, I have one month to respond. To exercise any of these rights, please contact me at: info@annabolbasova.com
9. Cookies
Cookies are small text files placed on your device when you visit a website. I use cookies to improve your experience on my website and to understand how visitors use it.
Required Cookies
Essential Cookies - Required for the website to function properly — enabling basic features like page navigation, security, and shopping cart functionality - duration: session / up to 1 year — cannot be disabled
Other Cookies
Analytics Cookies - Help me understand how visitors interact with my website (e.g. Google Analytics) — all data is anonymised - duration: up to 2 years — require your consent
Functional Cookies - Remember your preferences and personalise your experience (e.g. language, region)- durations: up to 1 year — require your consent
Marketing Cookies -Used by social media platforms (Instagram, Facebook, Pinterest) when their content is embedded or linked on my website - duration: up to 2 years — require your consent
When you first visit my website, you will be asked to consent to non-essential cookies via a cookie banner. You can change your cookie preferences at any time by clicking the cookie settings link in the footer of my website.
To find out more about cookies and how to manage them, visit www.aboutcookies.org.
10. Third-Party Websites
My website may contain links to other websites, including social media platforms such as Instagram, Facebook, and Pinterest. This Privacy Policy applies only to my website. I am not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies.
11. Children's Privacy
My website is not directed at children under the age of 16. I do not knowingly collect personal data from children. If you believe I have inadvertently collected data from a child, please contact me immediately at info@annabolbasova.com.
12. Changes to This Privacy Policy
I review and update this Privacy Policy periodically to reflect changes in my practices or applicable law. Any updates will be posted on this page with a revised "last updated" date. I encourage you to check this page from time to time.
Significant changes will be communicated via email if you have subscribed to my newsletter.
13. How to Contact Us
Get in Touch
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact me:
Name: Hanna Balbasava
Location: Ferrel, Portugal
Email: info@annabolbasova.com
Website: annabolbasova.com
14. Right to Lodge a Complaint
If you are not satisfied with how I handle your personal data, you have the right to lodge a complaint with the Portuguese data protection supervisory authority:
CNPD — Comissão Nacional de Proteção de Dados
Rua de São Bento, 148-3º, 1200-821 Lisboa, Portugal
Website: www.cnpd.pt
Email: geral@cnpd.pt
This Privacy Policy was written in good faith to comply with the General Data Protection Regulation (GDPR) and applicable Portuguese data protection law. It should not be considered formal legal advice. For complex legal matters, please consult a qualified legal professional.